help center & FAQ

Back to home

help center & FAQ

Booking

Booking

All questions and info about the booking & after the booking request.

Booking requirements

What are the requirements for the vehicle subscription?

How old do I have to be to subscribe to a vehicle with FAAREN?

In which regions of Germany can I use the FAAREN vehicle subscription?

Is it also possible to use the FAAREN vehicle subscription from Switzerland?

If I live outside Germany, can I subscribe to a vehicle with you?

Is a subscription possible with negative credit history?

Is there an entry fee at FAAREN?

Do I have to pay a deposit?

See more

The booking

How can I subscribe to a vehicle?

What documents do I need to have ready to subscribe to a vehicle at FAAREN?

Can you also wish for a license plate combination?

Does my desired date reflect a binding date?

What are the monthly costs for a vehicle on subscription?

How will my credit rating be checked?

When and how is the registration of additional drivers done?

What other costs can I incur besides the monthly payment?

How does the subscription contract come about?

See more

After the booking request

How do I know the status of my booking?

What is the process after my booking request?

How fast is my vehicle available?

When will I receive a confirmation of my booking request?

How will the dealership contact me?

Why was my booking declined?

How does the customer service portal help me?

See more

Contract

With whom is the contractual relationship established?