help center & FAQ

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help center & FAQ

Booking

Booking

All questions and info about the booking & after the booking request.

Different Contract Types (Fixed and Minimum Term) 📄

Booking requirements

What Are the Requirements for a Car Subscription? 🚗

How Old Do I Have to Be to Subscribe to a Car with FAAREN? 🎂

In Which Regions of Germany Can I Use the FAAREN Car Subscription? 🚗🇩🇪

Can I Use the FAAREN Car Subscription from Switzerland? 🇨🇭

Can I Subscribe to a Car with a Residence Outside of Germany? 🌍

Is a Subscription Possible with Negative Credit (Schufa)? ❓

Is There an Initial Fee with FAAREN? 💸

Is a Deposit Required? 💰

How Far in Advance Can I Book a Car? 📅

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The booking

How Can I Subscribe to a Car? 🚗📝

What Documents Do I Need to Have Ready to Subscribe to a Car with FAAREN? 📄

Can I Request a Specific License Plate Combination? 🚗🔤

Is My Preferred Date a Binding Date? 📅

How Are the Monthly Costs for a Car Subscription Calculated? 💰

How is My Creditworthiness Checked? 📊

When and How Are Additional Drivers Added? 👥

What Additional Costs Might I Incur Besides the Monthly Fee? 💸

How is the Subscription Contract Concluded? 📜

Can I Reserve a Car for a Specific Period? 📅

Can I Change or Cancel My Booking? 📄

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After the booking request

How Do I Check the Status of My Booking? 📊

What Happens After My Booking Request? 📋

How Soon is My Car Available? 🚗⏱️

When Will I Receive Confirmation of My Booking Request? 📧

How Will the Dealership Contact Me? 📞✉️

Why Was My Booking Rejected? ❌

How Does the Customer Service Portal Help Me? 🛠️

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Contract

Who is the Contractual Relationship With? 🤝