These Wear and Tear Issues Are Considered Damage:
- Scratches and Scrapes: Scratches and scrapes in the paint that cannot be polished out.
- Dents: Dents in the paint that require repainting.
- Stone Chips: Stone chips that penetrate the paint down to the primer.
- Unprofessional Paint Jobs/Decals: Unprofessional paint jobs or decals that cause color differences.
- Preventable Paint Damage: Paint damage caused by natural and environmental influences that are avoidable (e.g., sap, bird droppings, bee droppings, etc.).
The Following Wear and Tear Are Not a Problem:
- Light, Polishable Scratches: Polishable, light scratches on the vehicle's surface.
- Car Wash Marks: Polishable car wash marks or streaks.
- Minor Stone Chips: Minor stone chips that do not penetrate the paint down to the primer.
Important Information:
- Questions: For questions about paint damage, please contact your partner. You can find the contact details in your customer dashboard.
- General Information: We only provide general information about paint damage.
